Quality and Regulation relies on feedback- good or bad.
Whats the use of complaining? Complaints handling in the medical devices manufacturing inustry is a profession in itself. Complaints can be an indication of quality of product and service which can in turn be indicators of good or bad manufacturing and service processess that require review and improvement.
There will always be a level of complaints and these complaints are an excellent source of unbiased feedback that can help improve products and provide a viewpoint sepperate to those who are so close to the immediate manufacturing process of product that they may not see the woods for the trees.
Complaints are also a good way to ensure that complacency doe snot creep in and that the company and its employees continue to strive for improvements beyond the simply adequate. After all who wantst to have an average product or service experience when you can have an excellent product or service?
So the next time you complain think of the impact and contibution you have on the world around you.
